Refund policy

Effective Date: 17/06/2026

At SHOKEEN style, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return, replacement, or refund.

1. Return Eligibility

A product may be eligible for return if:

The product received is damaged or defective.
You received an incorrect product.
The product is missing essential parts or accessories.
The product materially differs from the description provided on our website.

Products should be returned unused, unworn, unwashed, and in their original condition, along with original packaging, tags, labels, and accessories where applicable.

2. Return Request Period

Customers should contact us within 7 days of receiving the order to request a return or replacement.

Requests made after this period may not be accepted, except where required by applicable law.

3. Non-Returnable Products

A return may not be accepted if the product has been:

Used or worn
Washed or altered
Damaged after delivery
Returned without original packaging or tags
Returned with missing accessories

Certain products may also be non-returnable due to hygiene or other applicable restrictions.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For verification, we may request:

Order number
Photographs or video of the product
Photographs of the packaging
Details describing the issue

5. Return Process

To request a return:

Contact SHOKEEN style at +91 8882107814.
Provide your order details and reason for the return.
Provide photographs or other information if requested.
Wait for return confirmation and instructions.
Return the product according to the instructions provided.

Please do not send a product back without return instructions where such instructions are required.

6. Replacement

Where applicable, an eligible damaged, defective, or incorrect product may be replaced.

Replacement is subject to availability. If a suitable replacement is unavailable, an applicable refund may be provided.

7. Refunds

Once an approved return has been received and inspected, the applicable refund will be processed.

Refunds will generally be made to the original payment method used for the purchase. The time taken for the refund to appear in your account may depend on your bank or payment service provider.

8. Shipping Charges

If the return is approved because the product was damaged, defective, or incorrectly supplied, applicable return shipping arrangements may be handled by us according to the circumstances.

For other types of returns, applicable shipping or handling charges may apply where permitted and will be communicated to the customer.

9. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

10. Refund Delays

If your refund has been approved but is not reflected in your account, please first check with your bank or payment provider. You may also contact us for assistance.